Friday, 15 March 2013

Admin error in Redcar and Cleveland Borough Council Tax bills

Mr John Sampson, Head of Corporate Financial Services at Redcar and Cleveland Borough Council has sent the following note to Councillors: 

"The Council Tax bills that have just gone out to residents this week contain an error on the unique reference number and associated bar code. We are in the process of contacting all residents, by letter, who are likely to be affected by this, circa 27,000 

"The error is down to our partner Liberata and their validation prior to the printing of the bill, this error will be explained to residents. All costs associated with this error are being covered by a combination of liberata and their printers. 

"The letter to residents will go out on Friday (15th March), which will provide an apology from Liberata, along with a corrected reference number and bar code. 

"I can confirm, that this only impacts on those residents who pay their Council Tax via cash/card at post offices and similar counter services. Any direct contact with the Council to pay or payment via Direct Debit will be unaffected."

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